Evandy Website & Student Portal — Guide & Reference Manual

01Overview

Everything a student does with Evandy happens in two places: the public website, where you book and pay, and the portal, where you manage your stay after you're in.

The website

Open to everyone. Discover the hall, pick a campus, verify or register, choose a room and bed, and see how to pay.

The student portal

Your private area after you have an account. Check your room and balance, declare payments, download receipts, and report faults.

Evandy serves four campuses — UG Legon, KNUST Main, KNUST Annex, and UG City Campus. You'll choose yours early; from then on the site only shows rooms, prices, and options for that campus.

How this guide works Section 02 shows the whole journey at a glance. Then each website page and each portal screen gets its own walkthrough, followed by reference tables for statuses, payments, and troubleshooting.

02The booking journey

Booking a bed is three moves, exactly as the home page promises: find a room, pay, and you're in.

Choose campus→ New or current?→ Pick room & bed→ Register→ Pay 60%+→ Bed confirmed

A new student registers and reserves a bed, then pays to confirm it. A current resident verifies their identity first, then continues. Either way, your bed is held the moment you reserve, and confirmed once the office sees your payment.

03The public website, page by page

Every page you'll meet on the way to booking a bed — what it's for and what to do on it.

Home page

Open to everyone

The front door. It introduces the hall — prime locations, 24/7 security, seamless booking, community — and points you to start a booking.

Read the highlights and the three-step summary.
Press Book Now (or Start booking) to begin, or Login if you already have an account.

Evandy home page — **Home** "A home away from home" — the hero, highlights, and the Book Now call to action.

Locations

Open to everyoneStep 1 of booking

Choose the campus you're booking for. This sets the branch for everything that follows — rooms, prices, and availability.

Choose a location — **Locations** Pick your campus to begin. Your choice scopes the rest of the site.

Resident type

Open to everyoneStep 2 of booking

Tell the site whether you're a current resident (already living at Evandy) or a new resident. It also shows a notice if registration is currently closed.

Current or new resident — **Resident type** Current residents verify first; new residents go straight to room selection.

Current-resident verification

Open to everyone

Current residents prove who they are before continuing. Enter your student ID; a one-time code is sent to your phone. This protects your record from anyone else booking in your name.

Enter your student ID and request the code.
Type the 6-digit code you receive to continue to room selection.

Current resident verification — **Verification** Identity check by one-time code for returning residents.

Room types

Open to everyoneStep 3 of booking

Browse the room classes available on your campus with their prices, and choose the one you want.

If you see "Access denied" You reached this page without choosing your resident type or verifying first. Go back and complete Resident type; then room types will load.

**Room types** The room classes for your campus, with prices.

Bed search

Open to everyone

Narrow down to a specific bed — filter by block, room type, and gender, and pick the exact bed you want to reserve.

**Bed search** Filter and choose a specific available bed.

Registration form

Open to everyoneStep 4 of booking

Where you become an Evandy student. Fill in your personal, academic, and guardian details, choose a portal password, and accept the rules.

Complete Personal (name, gender, phone, email) and Academic (institution, level, programme) sections.
Add your Guardian details and create your portal password — your Student ID plus this password is how you'll sign in later.
Tick I agree to the Rules & Regulations, then Complete registration. Your bed is reserved and a welcome message is sent.

Who can register You must be at level 100, 200 or 300, not on the block list, and without an existing reservation. The site checks these before it saves.

Registration form — **Registration** Personal, academic, guardian, and account details in one form, with a live password check and the registration-fee notice.

Payment instructions

Open to everyoneStep 5 of booking

How to actually pay — by USSD/Mobile Money or at a partner bank — so the office can confirm your bed.

Confirm your bed Pay 60% or more of your room fee to confirm the reservation. Your bed stays held while you arrange payment.

**Payment instructions** USSD, Mobile Money, and partner-bank options with the exact steps.

Guidelines, Terms & Support

Open to everyone

The reference pages, always linked in the header and footer: the hall Guidelines, the Terms of Service (Rules & Regulations of Hall Accommodation — the same document you accept at registration), the Privacy Policy, and Support for contacting the office.

Support page — **Support** How to reach the Evandy office for help.

04Booking flows, step by step

Registering as a new student

Locations — choose your campus.
Resident type — choose New resident.
Room types → Bed search — pick a room class and a specific bed.
Registration form — enter your details, set a password, accept the terms. Your bed is now Reserved and you get a welcome SMS/email.
Pay 60%+ so the office can confirm the bed. Track everything afterwards in the portal.

Verifying as a current resident

Resident type — choose Current resident.
Verification — enter your student ID, then the one-time code sent to your phone.
Continue to room selection with your identity confirmed.

Choosing a room & bed

Room types — compare classes and prices for your campus.
Bed search — filter by block, type and gender; select the exact bed.
Proceed to registration (new) — the bed is reserved when you complete the form.

05The student portal, screen by screen

Once you have an account, the portal is your home base. Sign in with your Student ID and password to reach it.

Signing in

Entry point

Choose your campus, enter your Student ID and the password you created at registration. Forgot it? Use Forgot password? (covered below).

Select your campus.
Enter Student ID and password, then Login.

Student portal login — **Login** Campus, Student ID, and password — the keys to your portal.

Dashboard

Requires sign-in

Your overview at a glance: your room assignment, your account balance, and your history. Everything else in the portal is one click away in the sidebar.

Room Assignment — room number, block, floor, and type, with a booking badge (e.g. Confirmed).
Account Balance — room price, amount paid, and outstanding balance, with your resident status.
History — switch between Payment History and Room History.

Student dashboard — **Dashboard** Room, balance, and payment history in one view. Here: Room 212, ANNEX B — part-paid, ₵2,800 outstanding.

Profile

Requires sign-in

Your personal and academic details on record. Check them for accuracy and contact the office if anything needs correcting.

Profile The details Evandy holds for you.

Submit Payment

Requires sign-in

Tell the office about a payment you've made so they can apply it to your account. You're not paying through the portal — you're declaring a payment you made by MoMo, bank, or cash.

Choose the channel (MoMo, Hubtel, Stanbic, First Atlantic, Access, or Cash) and, for MoMo, the network.
Enter the amount, the transaction / reference ID (required for everything except cash), the depositor's name, and an optional receipt photo.
Submit. Your declaration is now Pending; the office reviews it (allow up to 72 hours). Track it under My Submissions.

Submit payment — **Submit Payment** Declare a payment with its reference and an optional receipt photo.

My Receipts

Requires sign-in

Your official receipts, newest first. Open any one to view, print, or share it — each carries a verification link and QR so it can be checked as genuine.

My receipts — **My Receipts** Every official receipt, ready to view or share.

Report a Fault

Requires sign-in

Report a maintenance problem in your room and follow it to completion.

Choose a category (plumbing, electrical, door & lock, furniture, water, and so on), describe the issue, and optionally add a photo.
Track it under My Reports as staff move it through to Completed.
When it's marked complete, confirm the fix — or reopen it with a note if it isn't resolved.

Report a fault — **Report a Fault** Log a maintenance issue and follow its progress.

Change & reset password

Requires sign-in (change)No sign-in (reset)

Keep your account secure. Change Password (inside the portal) updates it while you're signed in. Forgot password? (on the login page) resets it if you're locked out — enter your campus and Student ID, then the code sent to your phone, and set a new password.

06Statuses & what they mean

The labels you'll see on your dashboard and your submissions, explained.

Your booking

Status	Meaning
Reserved	Your bed is held. Pay to confirm it before the deadline.
Confirmed / Paid	Your payment has secured the bed — you can move in.

Your residency

Status	Meaning
Resident (IN)	You're registered to a room.
Not resident (OUT)	You've withdrawn or aren't assigned to a room.

A payment you submitted

Status	Meaning
Pending	Received; the office hasn't reviewed it yet (allow up to 72 hours).
Processed	Accepted and applied to your account — your balance updates.
Rejected	Not accepted; the office note explains why. Re-submit with the correct details.

A fault you reported

Pending→Acknowledged→ In progress→Completed→ Confirmed / Reopened

Staff move a ticket up to Completed; then you either confirm the fix (closing it) or reopen it with a note.

One-time codes (OTP)

Verification and password-reset codes are 6 digits, valid for about 10 minutes, and you can request a new one after a short cooldown. They're sent to your phone and email.

07Payment channels & rules

Channel	Reference / transaction ID needed?
MoMo (MTN, Telecel, AirtelTigo)	Yes — the MoMo transaction ID
Hubtel	Yes
Stanbic · First Atlantic · Access	Yes — the bank reference
Cash	No reference required

Pay 60% or more of your room fee to confirm your reservation.
A one-off registration fee of GHS 100 applies, payable via USSD as shown at registration.
Declared payments appear on your account once the office processes them — not instantly.

08The data behind your account

You never touch a database — but here's what each part of your account actually represents.

Record	What it is
Your student record	Your name, ID, campus, programme, level, and residency status.
Your account	Room price, total paid, and the balance you still owe.
Your reservation	Which bed you hold and whether it's reserved or paid.
Submitted payments	The payment declarations you sent from the portal, and their status.
Receipts	Official receipts for payments the office has processed.
Fault reports	The maintenance issues you've raised and their progress.
Your login	Your portal password (stored encrypted) and sign-in security.

09Student user stories

"As a new applicant, I want to book a bed online without queueing, so I can secure my room before the semester starts."

Locations → New resident → Room types → Bed search → Registration → Pay 60%+.

"As a returning resident, I want to confirm it's really me before I book, so no one else can reserve in my name."

Current resident → Verification (one-time code) → room selection.

"As a resident who just paid by MoMo, I want to tell the office, so my balance updates and my bed is confirmed."

Portal → Submit Payment → enter reference → track under My Submissions.

"As a resident, I want my official receipt to show to my sponsor, so I can prove I paid."

Portal → My Receipts → View / print / share the verification link.

"As a resident with a broken tap, I want to report it and know it's being handled."

Portal → Report a Fault → choose category → follow under My Reports → confirm when fixed.

"As a resident who forgot my password, I want to get back in without visiting the office."

10Help & troubleshooting

Campus / branch

UG Legon · KNUST Main · KNUST Annex · UG City. Chosen at the start of booking and login.

OTP

One-Time Password — the 6-digit code used to verify you and reset passwords.

Reserved vs. Confirmed

A bed held for you vs. a bed secured by your payment.

Registration fee

A one-off GHS 100 charge, separate from your room fee.

You see…	What to do
"Access denied" on Room types	Go back and complete Resident type (and verification, if a current resident) first.
Your OTP didn't arrive	Wait for the resend cooldown, then request a new code. Check the phone number on your record with the office.
"Security verification failed" when submitting	Refresh the page and try again — your security token expired.
Forgot your portal password	Use Forgot password? on the login page — campus + ID → code → new password.
Payment not showing on your balance	Declared payments apply only after the office processes them (up to 72 hours). Check My Submissions.
Registration won't submit	Check you're level 100–300, not already reserved, and that you've accepted the terms.

Evandy Hostel — Website & Student Portal Guide. Prepared as reference and onboarding material for Evandy students. Screens shown use test data. Contact: evandyhostelug@gmail.com · +233 20 204 2000. Built by Gloryland Software.